Usage Ratio Error Message on Heating and Cooling Screen

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If you are receiving the error message: "Usage ratio not equal to 100 percent "
on the heating and cooling screen, please verify:
 
  • An Existing Heating system exists if you are creating a New Heating System
  • All usage ratios for each Grouping (Existing Heating Systems, Existing Cooling Systems [minus room AC], New Heating Systems, and New Cooling Systems) are equal to 100%.
 
Independently, the sum of all existing heating records must equal 100%. The sum of all existing cooling records must equal 100%. The sum of all new heating records must equal 100%. And, the sum of all new cooling records must equal 100%. 
 
For further details on using the Heating and Cooling screens, please see this training video: https://hancocksoftware.zendesk.com/hc/en-us/articles/207270546-Heating-and-Cooling-Dashboard-web-application- 

 

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